Last updated: September 2026
Metrobuild Building & Construction Suppliers Pty Ltd (Metrobuild, we, us or our) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, create an account, request a quotation, purchase products, apply for a trade or credit account, contact us or otherwise deal with Metrobuild.
1.1 Personal information we may collect
- name, business or company name and ABN
- billing, delivery and business addresses
- telephone number and email address
- website account, login and account-related information
- order history, quotations, purchasing preferences and transaction information
- trade-account or credit-account information
- communications, enquiries and customer-service records
- delivery instructions and site contact information
- website usage information such as IP address, browser type, device information and cookies
- information needed to assess or administer a commercial credit account
- any other information you voluntarily provide to us
1.2 How we collect information
We may collect personal information when you use the Metrobuild website, create or update an account, place an order, request a quote, make an enquiry, contact us by telephone, email or social media, visit our warehouse or showroom, apply for a trade or credit account, participate in promotions, or otherwise communicate with Metrobuild. Where permitted by law, we may also receive information from payment providers, delivery providers, manufacturers, suppliers, credit reporting bodies, trade references and other service providers.
1.3 Why we collect and use information
- process orders, payments, quotations, collections and deliveries
- manage retail, trade and credit accounts
- provide customer service and technical product support
- communicate about products, orders, services and accounts
- administer returns, refunds, warranty enquiries and product claims
- improve our website, products, services and customer experience
- maintain accounting, taxation and business records
- prevent fraud, security incidents and misuse of accounts
- comply with legal and regulatory requirements
- send marketing communications where permitted by law
You may unsubscribe from electronic marketing communications using the unsubscribe option provided or by contacting Metrobuild.
1.4 Payment information
Online payments may be processed through third-party payment service providers. Metrobuild may not receive or retain complete payment-card details where those details are entered directly into an authorised payment provider system. Payment providers may separately collect and process personal information under their own privacy policies and terms.
1.5 Disclosure of personal information
We may disclose personal information where reasonably necessary to delivery and freight providers, payment processors, website and hosting providers, point-of-sale and accounting providers, IT providers, manufacturers and suppliers, credit reporting or credit-management providers, professional advisers, insurers and government authorities where required or authorised by law.
Metrobuild does not sell customer personal information.
1.6 Overseas data processing
Some technology, cloud, payment, analytics or other service providers used by Metrobuild may process or store information outside Australia. Where required by applicable privacy law, Metrobuild will take reasonable steps in relation to overseas handling of personal information.
1.7 Cookies and website analytics
The website may use cookies and similar technologies to keep users logged in, remember preferences, operate shopping-cart functions, analyse website traffic, improve performance and support advertising or marketing activities. Users may be able to restrict cookies through browser settings, although doing so may affect some website functions.
1.8 Data security
Metrobuild takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. No internet transmission or electronic storage system can be guaranteed to be completely secure.
1.9 Access and correction
You may request access to personal information Metrobuild holds about you or ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity before responding.
1.10 Privacy complaints
If you have concerns about how Metrobuild has handled your personal information, contact us using the details below. We will review the matter and endeavour to respond within a reasonable period. If you remain dissatisfied, you may have the right to contact the Office of the Australian Information Commissioner.
1.11 Changes to this policy
Metrobuild may update this Privacy Policy from time to time to reflect changes to our website, business operations, technology or legal obligations. The current version will be published on our website.
1.12 Privacy contact
Metrobuild Building & Construction Suppliers Pty Ltd
6/865A Princes Highway, Springvale VIC 3171
Phone: 03 7577 7976
Email: info@metrobuildsuppliers.com.au
